Is this another agent, or a layer underneath them?
A layer. AO is the connective tissue between your existing agents (Claude, Cursor, your in-house ones) and your existing infrastructure. We do not replace your agent — we make it useful.
Where do the different parts live?
The AO Toolkit runs on your infrastructure — cloud, Kubernetes clusters, data centers, offices, anywhere you run servers — and creates a secure outbound connection back to Automated Operations. AO Cloud (where aggregation, mapping, learning, and the MCP server live) is hosted entirely by us. Your agents connect to our MCP at mcp.automatedoperations.com.
What does 'enriched context' actually mean?
When your agent calls a tool, AO does not just proxy a raw API. The cloud joins the response against everything else it knows — service ownership, recent deploys, related alerts, dependency graphs, billing context, similar past incidents. Your agent gets one coherent answer instead of five raw blobs to reason over.
Can agents pull fresh diagnostics on demand?
Yes. When the MCP needs deeper signal than the cloud has cached, it requests it on-demand from the AO Toolkit running on your infrastructure. The set of available diagnostic tools is configurable per environment and grows over time. Requests flow back down the same outbound channel the Toolkit opened, so there is still no inbound network exposure on your infra.
How is this different from writing my own MCP server?
You can absolutely write your own. AO is what you build if you keep going for 18 months: a hardened collection agent, dozens of integrations, an aggregation pipeline, a tagging and ownership model, fine-grained policy, audit, caching, secrets handling, and an MCP server you trust to be on the agent hot path.
What about security and access control?
Default deny. Read-only by default. Every tool call is policy-checked and logged. Approvals route through your existing on-call tooling. Policies scope to toolkit tags — production hits the approval queue, staging is read-only, a Finance role can read billing but never reach a shell. SSO / SAML / SCIM, IP allowlists, and audit export to your SIEM. The Toolkit only opens outbound connections — no inbound listeners on your infra.
Which models and agents work today?
Anything that speaks MCP works out of the box: Claude (Code, Desktop, API), Cursor, Windsurf, Codex, Zed, VS Code. Not on MCP yet? Open the chat and tell us your client — we wire up new ones fast. Per-client config snippets at /mcp.
How do I get started?
Hit "Get Started" — we will set up a 20-minute call, scope an initial Toolkit deployment, and give you a working MCP endpoint against a sandbox slice of your infra the same week.